Refund Policy
Refunds are handled according to the Refund Policy and applicable consumer law.
This refund policy applies to Orchhire and its published services, including instrument rentals, care kits, and trial appointments.
Eligibility for Refunds
To be eligible for a refund, items must be returned in their original condition within the specified period. Please retain your receipt as proof of purchase.
Exclusions from Refunds
Certain items, such as care kits that have been opened or used, are not eligible for refunds. Please check our policy for specific exclusions.
How to Request a Refund
To request a refund, please contact our support team with your order details. We will assist you in initiating the refund process. contact@orchhire.lol
Refund Processing Time
Refunds will be processed within a reasonable timeframe after we receive the returned items. Please allow for additional time for your bank to reflect the refund.
Cancellation Policy
If you wish to cancel your order, please contact us within the specified timeframe. We will guide you through the cancellation process.